Claims
Need to report a claim?
If anyone is hurt or in danger, call 911 first. Then report the claim to your insurance company as soon as possible.
NEXT Insurance business policies
Report a claim online through NEXT Insurance.
Home, auto & other policies
Call the claims number on your ID card or policy documents. Most insurers take claims 24/7.
California FAIR Plan
Report FAIR Plan claims directly to the FAIR Plan using the contact information on your policy.
Tips after a loss
- Take photos and video of the damage before cleaning up, if it is safe.
- Prevent further damage when reasonable, such as tarping a roof or shutting off water. Keep receipts.
- Do not throw away damaged items until the adjuster says it is okay.
- Write down the claim number and adjuster's contact information.
Questions about the process, or not sure who to call? We are glad to help point you in the right direction.
Our agency does not decide claims; coverage decisions are made by the insurance company under the terms of your policy. If you have concerns about how a claim is handled, you may contact the California Department of Insurance Consumer Hotline at 1-800-927-4357 or visit insurance.ca.gov. Office phone: (530) 813-9150.